Refund policy

At Churchill’s Fine Teas, we take pride in offering thoughtfully selected teas, teaware, and gifts. We want you to feel confident shopping with us and understand our return policies before making a purchase.

1. Returns & Eligibility

We accept returns of eligible merchandise within 30 days of purchase for in-store orders or 30 days of delivery for online orders, provided the items are:

• Unused, in new and resalable condition
• In their original packaging, with all accessories and components included
• Accompanied by a receipt or proof of purchase

Please note: Certain products, including teas, other perishable goods, pre-orders, and customized products, are final sale as outlined below. Returns must be approved before merchandise is shipped back to us.

2. Non-Returnable & Final-Sale Items

The following items cannot be returned, exchanged, or refunded due to a change of mind:

• Perishable products: All teas, honey, rock sugar, and other consumable products, even if unopened
• Sale and clearance items: Products purchased at a discounted sale or clearance price, excluding regular promotions unless otherwise designated
• Gift cards: All gift card purchases
• Seasonal and limited-edition pre-orders: Products specifically offered for pre-order, including our annual 25-Day Tea Advent Calendar
• Customized and personalized products: Custom gift sets, corporate gifts, personalized tea collections, special orders, and products prepared according to customer specifications
• Products with customized packaging: Items ordered with personalized labels, branding, gift wrapping, custom-printed packaging, or special packaging configurations

These restrictions do not affect your rights if an item arrives damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable law.

3. Pre-Orders & Customized Products

Our seasonal pre-orders and customized gifts require advance inventory commitments, production planning, and dedicated preparation.

All designated pre-orders and customized purchases are final sale once the order is placed. They cannot be canceled, returned, exchanged, or refunded simply because a customer changes their mind, even if preparation, fulfillment, shipping, or in-store pickup has not yet begun.

This policy applies to:

• Seasonal and limited-edition products specifically offered for pre-order, including the 25-Day Tea Advent Calendar
• Custom gift sets, corporate gifts, and personalized tea collections
• Regular products ordered with customer-requested customization, including custom labels, branding, packaging, or gift wrapping

For customized products, the final-sale restriction applies to the entire customized item, not just the customized components.

Please carefully review your selections, quantities, personalization details, and delivery information before placing your order.

Regular, non-customized orders may be eligible for cancellation before fulfillment begins. Please contact us as soon as possible. Cancellation requests are not guaranteed and are subject to order status and the final-sale restrictions above.

4. In-Store Returns

Eligible purchases made at either Churchill’s Fine Teas retail location may be returned within 30 days of purchase with proof of purchase.

• No restocking fee applies to eligible in-store returns.
• Refunds will be issued to the original payment method when possible.
• Final-sale exclusions outlined above still apply.

5. Online Order Returns & Shipping Fees

For eligible online returns, the following shipping and handling terms apply:

Orders with $7.50 Flat-Rate Shipping

• The original $7.50 shipping charge is non-refundable.
• A $7.50 return shipping and handling fee will be deducted from your merchandise refund when using our prepaid return label.

Orders with Free Shipping

• A $7.50 return shipping and handling fee will be deducted from your merchandise refund when using our prepaid return label.
• If the value of merchandise kept after the return falls below the free-shipping threshold that applied to the original order, an additional $7.50 original shipping charge will be deducted from your refund.

Important: Shipping charges and return fees apply to voluntary returns of eligible merchandise. They do not apply to returns or remedies resulting from our error, defective products, or damaged merchandise where we are responsible for the issue.

Refunds are calculated based on the amount paid for returned merchandise, less applicable shipping and handling charges. Original shipping charges are non-refundable for voluntary returns.

6. How to Request a Return

To request a return, please email inquiry@churchillsteas.com within the applicable 30-day return period. Include your order number or proof of purchase, the item you wish to return, and the reason for your request.

If your return is approved, we will provide instructions and, when applicable, a prepaid return shipping label. Please do not send items back without prior authorization, as unauthorized returns may not be accepted.

Returned merchandise must be securely packaged to prevent damage during transit. We reserve the right to decline returns that do not meet the eligibility requirements outlined in this policy, subject to applicable law.

7. Damaged, Defective, or Incorrect Items

We carefully prepare and inspect orders before they leave our shops. However, if something isn't right, we want the opportunity to make it right. Please inspect your order upon arrival and contact us promptly at inquiry@churchillsteas.com if:

• An item arrives damaged or defective
• You receive an incorrect item
• An item is missing from your order
• Your order has another fulfillment issue

Please include your order number, a description of the issue, and photographs when available. We will review the situation and arrange an appropriate resolution, which may include a replacement, refund, or other remedy depending on the circumstances and applicable law.

Final-sale restrictions do not prevent customers from reporting damaged, defective, or incorrectly fulfilled orders.

8. Exchanges

We do not offer direct exchanges for eligible returned merchandise. The fastest way to receive a different item is to request a return of the original eligible purchase and place a separate order for the replacement item.

All exchanges and replacement purchases remain subject to product availability and applicable final-sale restrictions.

9. Refund Processing

Once we receive and inspect an authorized return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method, less any applicable shipping and handling charges. Please allow additional time for your bank or credit card provider to process and post the refund.

If you have questions about your refund, please contact inquiry@churchillsteas.com.

Thank You for Supporting Churchill’s Fine Teas

As a small business, we thoughtfully source our teas and carefully prepare each order. Our policies help us maintain product quality, manage the costs of specialized and seasonal offerings, and continue delivering meaningful tea experiences to our community.

We appreciate your understanding and support.

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.