Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

1. Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.

At Churchill’s Fine Teas, we take pride in offering thoughtfully selected teas, teaware, and gifts. We want you to feel confident shopping with us and understand our return policies before making a purchase.

2. Non-Returnable & Final-Sale Items

The following items cannot be returned, exchanged, or refunded due to a change of mind:

• Perishable products: All teas, honey, rock sugar, and other consumable products, even if unopened
• Sale and clearance items: Products purchased at a discounted sale or clearance price, excluding regular promotions unless otherwise designated
• Gift cards: All gift card purchases
• Seasonal and limited-edition pre-orders: Products specifically offered for pre-order, including our annual 25-Day Tea Advent Calendar
• Customized and personalized products: Custom gift sets, corporate gifts, personalized tea collections, special orders, and products prepared according to customer specifications
• Products with customized packaging: Items ordered with personalized labels, branding, gift wrapping, custom-printed packaging, or special packaging configurations

These restrictions do not affect your rights if an item arrives damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable law.

3. Pre-Orders & Customized Products

Our seasonal pre-orders and customized gifts require advance inventory commitments, production planning, and dedicated preparation.

All designated pre-orders and customized purchases are final sale once the order is placed. They cannot be canceled, returned, exchanged, or refunded simply because a customer changes their mind, even if preparation, fulfillment, shipping, or in-store pickup has not yet begun.

This policy applies to:

• Seasonal and limited-edition products specifically offered for pre-order, including the 25-Day Tea Advent Calendar
• Custom gift sets, corporate gifts, and personalized tea collections
• Regular products ordered with customer-requested customization, including custom labels, branding, packaging, or gift wrapping

For customized products, the final-sale restriction applies to the entire customized item, not just the customized components.

Please carefully review your selections, quantities, personalization details, and delivery information before placing your order.

Regular, non-customized orders may be eligible for cancellation before fulfillment begins. Please contact us as soon as possible. Cancellation requests are not guaranteed and are subject to order status and the final-sale restrictions above.

4. Exchanges

We do not offer direct exchanges for eligible returned merchandise. The fastest way to receive a different item is to request a return of the original eligible purchase and place a separate order for the replacement item.

All exchanges and replacement purchases remain subject to product availability and applicable final-sale restrictions.

If you have questions about your refund, please contact inquiry@churchillsteas.com.

Thank You for Supporting Churchill’s Fine Teas

As a small business, we thoughtfully source our teas and carefully prepare each order. Our policies help us maintain product quality, manage the costs of specialized and seasonal offerings, and continue delivering meaningful tea experiences to our community.

We appreciate your understanding and support.

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.