FAQs

Please email Rewards@churchillsteas.com or call us directly if you have a new question not covered here!

Do current reward members need to sign up for the new program, or automatically enrolled?

Current reward members are automatically enrolled in the ROYALtea rewards program. Members are automatically assigned to a VIP tier based on their entire purchase history with us since 2020 (the furthest back record in our existing system).

I'm already signed up, how do I access my rewards account?

If you have already created an account with us, then you just need to log in with the same credentials, and you will have access.

Why am I receiving an error message saying "You are not eligible for this rewards program"?

To qualify for the ROYALtea Rewards program, customers MUST authorize email marketing by subscribing to our newsletters. This is a program requirement for us to share updates and news.

Why ROYALtea? What is the significance of the name?

For millennia, Tea was closely associated with royalty, who consumed it and used it as a valuable gift to foster diplomatic relations. Today, Tea is a commodity, widely available to everyone around the world.  However, at Churchill's Fine Teas, we treat every customer as royalty. This is why we named our customer rewards program ROYALtea. Read more about it at our Blog page.

What is a tippy? Why use this name?

In tea culture, Tippy refers to the tender leaf buds of the tea plant - the most prized and flavorful part of the leaf. Just like great tea, your rewards grow over time. We use Tippy as ROYALtea's reward currency because it embodies the essence of tea origin, culture, and knowledge.

Is there a limit to earning tippys?

Nope! Earn away and share plenty of tea moments with those you love and treasure!

How do I redeem tippys for discount?

You can redeem your tippys within the voucher widget online or at our stores directly. For online purchases, you will receive a code to use at checkout, which offers a selected value off or a selected free product.

Do I lose tippys if I make a return?

Yes, your tippys will be deducted if you make a return. Only the tippys for the item returned will be deducted.